Cel mai deschis blog despre afaceri și tehnologie

Two of the most prestigious research and consulting companies in business software (Gartner and Forrester Research) predicted an increased activity in the cloud computing area for 2012-2013. Increasing sales, diversifying offers, the appearance of new „clouds” (public or private), are just few of the aspects on which Gartner & Forrester experts bets.

Organizations gain a competitive advantage when they can increase the sophistication of their BI applications. One way to achieve this is to move beyond basic historical reporting and evolve to strategic, predictive analytics and alerts that help anticipate the likelihood of a future event, such as customer churn. Your business are as full of information like the DNA, and precious as gold. All you have to do is learning how to discover them. And use them. And with MicroStrategy Data mining and predictive analysis you can extract everything that is valuable from your data.

If your company activates in retail, distribution, services, telecom, or in any other consumer-oriented business environment, you know that understanding customer motivation to do or not do a certain acquisition is essential for your business survival and development. You need to quickly identify changes in consumer tastes and preferences and act immediately to improve their experiences.

Why didn`t we finish the project on time? Which are the reasons why we exceeded the budget? Do we have enough available employees to start a new project? In financial terms, is it profitable to begin this project?

As I said in an earlier post about ERP Prediction for 2012, this year cloud-based ERP will continue to gain ground at the expense of traditional ERP. Why? Because enterprises will continue to adopt SaaS-based applications to replace legacy, high-maintenance and often marginally effective systems in use today.

One of the most critical and time-consuming aspects of retail and distribution is managing the stock. You want to sell the products in stock, but you also need to ensure that you have sufficient stock to meet variable demand. You must have real-time control and visibility of your stock in order to respond to market requirements and remain competitive.

Operating costs as low as possible, increased productivity, innovation. These are some of the major objectives of managers today. Therefore, more and more of them started to look toward online communication and collaboration applications. And more than 4 million companies and 40 million users now handle their e-mail, documents, and other office tasks using Google's online professional office suite, Google Apps. And for good reason. Because Google Applications offer a stunning range of cloud-based productivity options to even the smallest firms. Everything you do at work is now available anywhere, anytime, from any online connection. And it's all for just $50 per year per user for the Business version, which includes additional storage and high-quality, unlimited support.

Not long ago, enterprise social media used to be quite simple. Some blogs, used sporadically by a few employees to explain to what use or how to use a certain product/service of the company. Or a bit of social media for marketing purposes.

Now, social media is a growing component of enterprise communication and collaboration. Increasingly, the world is using social networks and other social media-based services to stay in touch, communicate, and collaborate.

In a recent survey realized by Frost&Sullivan PR Agency on 200 C-level executives in North America, sixty-nine percent were closely tracking „social media, placing it ahead of telepresence, VoIP, shared team spaces, soft phones, and even unified communications and unified messaging”. Almost half of the respondents say social media is used within the organization, and 41 percent use the technology personally. Among executives who report social software in use within their company, 67 percent say it is used extensively at all levels of the organization, and another 26 percent say it is used mainly by senior management. The message is that companies are going to use social media as a primary channel in the very near future, if they aren’t already. It’s time to get strategic.

Therefore, both Gartner and Forrester Research said that in 2012 just integrating BI with Excel isn’t good enough any longer and users will demand BI tools that are integrated with email and collaboration platforms. As I said in an earlier post, Gartner predicts that by 2013, 15% of BI deployments will combine BI, collaboration and social software into decision-making environments.

MicroStrategy, the largest independent BI provider, which is present in Romania through its partnership with BITSoftware, has taken already ahead of „predictions” and provides a platform for analysis and synchronization of data business and Facebook! „MicroStrategy Social Intelligence”, which contains three modules (Wisdom, Alert & Gateway), lets your company more effectively engage and monetize your Facebook fans.

MicroStrategy Wisdom allows you to get to know your Facebook fans as well as their friends do. You can segment your users based on their interests and motivations (they are, where they come from, and what they like, what activities they enjoy, places they like to go, etc), so that you can target each segment with more relevant and valuable offers and increase engagement with individualized content and recommendations.

With MicroStrategy Alert, you can add marketing and commerce features to your brand's Facebook page to personalize the consumer experience, increase fan engagement and monetize your fan base. Also, you can turn Facebook fans into friends by delivering highly relevant offers, content and promotions to them, encouraging frequent page visits and drawing their attention away from competitor's pages.

With MicroStrategy Gateway, you can gain a 360-degree view of your Facebook app users, combine your corporate view with their social view to see the complete customer and use it to create a one-of-a-kind experience for your customers.

I said, in an earlier post, that people at Gartner claimed that the ERP solutions will become mobile. At the base of this statement lies the fact that despite the global economic downturn, it is still something that organisations are willing to invest in: mobility.

With mobile devices becoming omnipresent, the companies can benefit from improved quality of service, greater productivity or deeper business relationships. Now, it is more important how a producer chooses to sell than what they sell. For the sales teams, to have immediate and real-time data on what’s going on with orders, customers and suppliers is critical. So, ERP mobility will be a dominant force from the shop floor to each sales call where quotes, orders and contracts deliver real-time order and pricing updates.

Therefore, beyond mobile devices already integrated with ERP solutions (handheld, pocket PC, etc.), the managers and executives are already pushing for service delivery on mobile devices like iPad, iPhone, BlackBerry, Android etc. Why? Because the expectations are very high for having real-time updates on a series of benchmarks that the management team uses to manage their many businesses on mobile platforms. Plus, according also to Gartner, by 2015 the tablet market will be 479 million units and the PC market will be only just ahead at 535 million units. In other words, in three years the tablets alone are going to have effective parity with PCs. And, in most of the companies, the mobile devices will replace the traditional laptops, much heavier and more voluminous. Which will push ERP manufacturers to deliver those services including on iPad, iPhone, BlackBerry, Android, etc.

And, being able to mobilise ERP applications, the companies will achieve an important competitive advantage.

Business applications like ERP are undergoing many changes. The realities of cloud computing, the accessibility provided by mobile technologies and the impact of social media are all affecting the business application environment. Market research conducted by some of the most important companies in the field have shown which are the managers' expectations from ERP systems for 2012 and beyond. Here are some of the highly anticipated predictions for 2012: