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SocrateERP for better informed and real-time decisions in times of crisis

Date: 25-05-2020
Author: Alina Răfoi

The emergence of a crisis is certainly the biggest test of performance given to businesses. Closure of workspaces, social distancing, as well as all measures taken to prevent the spread of the virus result in an unprecedented increase in demand for solutions that facilitate team collaboration, but also cloud ERP and CRM solutions.

 

The flexibility and ability of a business to adapt its activity to changes at national and global level is very important. In order for managers to be able to make the best decisions in the shortest possible time, they need management solutions capable of satisfying the need for speed, agility and scalability of businesses.

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Cloud-based email, saving time and money

Date: 17-05-2020
Author: Alina Răfoi

The experience of the last 2 months has shown us (if needed) that the present and the future are in the cloud. In order to be able to carry out our activity in the best conditions, without hassle, from wherever we are, whether we stay at home or return to the office, the applications that are in the cloud help us more. And the first thing we need every day when we start our work day is email.

 

Because we are organized people and we like lists, let's see the list of benefits that the cloud-based email brings.

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The new SocrateERP version in the cloud comes with robots and new features

Date: 13-05-2020
Author: Alina Răfoi

The latest version of SocrateERP in the cloud comes with a number of new features and robots, designed to streamline the work of our customers and help them achieve their goals as easily as possible.

 

Here is some of the news.

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Digitalization, the only option for efficiency and performance in services industry

Date: 06-05-2020
Author: Alina Răfoi

If need be, the last few weeks have shown us that digitalisation is no longer an option, but is the only condition for organizations to be able to operate and the economy to continue to function. Instead of seeing the current situation as a crisis, we can consider it the right time to accelerate the technological process. The organizations that will be open to digitalization will be the ones that will survive in the market and will only benefit.

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Amazon Chime for an efficient and productive communication

Date: 30-04-2020
Author: Alina Răfoi

Online communication tools are no longer optional, but a necessity. Effective communication is very important. Either we talk about daily meetings with team members, or we talk about business meetings. With everyone working from home, especially in times of crisis, the risk of poor collaboration is high.

 

Fortunately, there is Amazon Chime, which simplifies remote communication.

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Transform the way you relate to your customers

Date: 29-04-2020
Author: Alina Răfoi

Customer service and digital communication channels play a key role in this period of restrictions, in which the activity takes place largely remotely. Consumers may now be more careful about the products and services they purchase and will not hesitate to call Customer Service or Support to ask questions about the purchase process, availability of products and services, delivery details, or to request assistance.

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Amazon Connect - call center in the cloud for an authentic customer communication experience

Date: 22-04-2020

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies continue to provide customer service at a lower cost, even remotely.

 

The story began 10 years ago, when the Amazon retailer needed a contact center (call center) that wanted to offer its customers a personal and natural experience when talking to one of the representatives of the sales or customer support team, even if it is by phone or chat.

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Amazon Chime - omnichannel communications service

Date: 13-04-2020

Working remotely with virtual teams has become commonplace in today's business environment and this comes with some specific challenges for managers. The current context has put a lot of operational pressure on the business environment and many professionals need to quickly adapt their means of communication and coordination of remote teams.

 

The good news is that there are collaborative tools and a wide range of technologies that can help you communicate, which ultimately helps you develop smooth working relationships, without syncope, respect and mutual trust.

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BITSoftware and Sinoptix together to provide cloud business and communication software solutions

Date: 08-04-2020
Author: Alina Răfoi

With the slogan "Everything in Cloud", we announce the launch of the website www.sinoptix.com This happens in the context of the strategic move that BITSoftware made last year by integrating Sinoptix, a company with over 20 years of experience in delivering software solutions (CRM, contact center) and automation solutions for telecom and professional services.

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Why should you migrate your applications to the cloud?

Date: 07-04-2020
Author: Alina Răfoi

The cloud is flexible and so should the employees, but also the companies. The best example we can give is the current situation we are in, when employees are forced to work from home, and companies want and have to continue their activity and have employees as productive.

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