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The latest version of SocrateERP in the cloud comes with a number of new features and robots, designed to streamline the work of our customers and help them achieve their goals as easily as possible.

Here is some of the news.

If need be, the last few weeks have shown us that digitalisation is no longer an option, but is the only condition for organizations to be able to operate and the economy to continue to function. Instead of seeing the current situation as a crisis, we can consider it the right time to accelerate the technological process. The organizations that will be open to digitalization will be the ones that will survive in the market and will only benefit.

Online communication tools are no longer optional, but a necessity. Effective communication is very important. Either we talk about daily meetings with team members, or we talk about business meetings. With everyone working from home, especially in times of crisis, the risk of poor collaboration is high.

Fortunately, there is Amazon Chime, which simplifies remote communication.

Customer service and digital communication channels play a key role in this period of restrictions, in which the activity takes place largely remotely. Consumers may now be more careful about the products and services they purchase and will not hesitate to call Customer Service or Support to ask questions about the purchase process, availability of products and services, delivery details, or to request assistance.

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies continue to provide customer service at a lower cost, even remotely.

The story began 10 years ago, when the Amazon retailer needed a contact center (call center) that wanted to offer its customers a personal and natural experience when talking to one of the representatives of the sales or customer support team, even if it is by phone or chat.

Working remotely with virtual teams has become commonplace in today's business environment and this comes with some specific challenges for managers. The current context has put a lot of operational pressure on the business environment and many professionals need to quickly adapt their means of communication and coordination of remote teams.

The good news is that there are collaborative tools and a wide range of technologies that can help you communicate, which ultimately helps you develop smooth working relationships, without syncope, respect and mutual trust.

With the slogan "Everything in Cloud", we announce the launch of the website www.sinoptix.com This happens in the context of the strategic move that BITSoftware made last year by integrating Sinoptix, a company with over 20 years of experience in delivering software solutions (CRM, contact center) and automation solutions for telecom and professional services.

The cloud is flexible and so should the employees, but also the companies. The best example we can give is the current situation we are in, when employees are forced to work from home, and companies want and have to continue their activity and have employees as productive.

The home office was until recently an option for companies that wanted to give their employees the freedom to choose where they want to operate. For several days, however, the home office has become a necessity. This way of working has both advantages and disadvantages, which is why we must all find our balance, create a routine and adapt the working methods and tools for ourselves and the teams we are part of, so that we are as productive as before and not losing the team spirit.

There is more and more talk about data and large volumes of data, which are essential in the context of digital transformation and the desire of organizations to perform in business. Ray Wang, an analyst and author, says that “Data is the foundation of digital business. They determine how business models are created, how business models are evaluated and how they can be optimized. ” Ray Wang is the Senior Analyst, Founder and President of Constellation Research, Inc., a company that provides consulting on the business strategy and technology adoption of Global 2000 organizations.