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Covid-19 has accelerated the transition to cloud and digitalization

If the last two years have taught us anything, it is that digitized businesses are much more agile and able to retreat quickly in the current context. Cloud technology connects us no matter where we are in the world, gives us access to critical applications and innovative services, creates partnerships inside and outside our organizations, and allows us to scale a fast and less expensive business.

The emergence of a crisis is certainly the biggest test of performance given to businesses. Closure of workspaces, social distancing, as well as all measures taken to prevent the spread of the virus result in an unprecedented increase in demand for solutions that facilitate team collaboration, but also cloud ERP and CRM solutions.

The flexibility and ability of a business to adapt its activity to changes at national and global level is very important. In order for managers to be able to make the best decisions in the shortest possible time, they need management solutions capable of satisfying the need for speed, agility and scalability of businesses.

The experience of the last 2 months has shown us (if needed) that the present and the future are in the cloud. In order to be able to carry out our activity in the best conditions, without hassle, from wherever we are, whether we stay at home or return to the office, the applications that are in the cloud help us more. And the first thing we need every day when we start our work day is email.

Because we are organized people and we like lists, let's see the list of benefits that the cloud-based email brings.

Online communication tools are no longer optional, but a necessity. Effective communication is very important. Either we talk about daily meetings with team members, or we talk about business meetings. With everyone working from home, especially in times of crisis, the risk of poor collaboration is high.

Fortunately, there is Amazon Chime, which simplifies remote communication.

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies continue to provide customer service at a lower cost, even remotely.

The story began 10 years ago, when the Amazon retailer needed a contact center (call center) that wanted to offer its customers a personal and natural experience when talking to one of the representatives of the sales or customer support team, even if it is by phone or chat.

Working remotely with virtual teams has become commonplace in today's business environment and this comes with some specific challenges for managers. The current context has put a lot of operational pressure on the business environment and many professionals need to quickly adapt their means of communication and coordination of remote teams.

The good news is that there are collaborative tools and a wide range of technologies that can help you communicate, which ultimately helps you develop smooth working relationships, without syncope, respect and mutual trust.

With the slogan "Everything in Cloud", we announce the launch of the website www.sinoptix.com This happens in the context of the strategic move that BITSoftware made last year by integrating Sinoptix, a company with over 20 years of experience in delivering software solutions (CRM, contact center) and automation solutions for telecom and professional services.

The cloud is flexible and so should the employees, but also the companies. The best example we can give is the current situation we are in, when employees are forced to work from home, and companies want and have to continue their activity and have employees as productive.

The home office was until recently an option for companies that wanted to give their employees the freedom to choose where they want to operate. For several days, however, the home office has become a necessity. This way of working has both advantages and disadvantages, which is why we must all find our balance, create a routine and adapt the working methods and tools for ourselves and the teams we are part of, so that we are as productive as before and not losing the team spirit.