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Amazon Chime for an efficient and productive communication

Date: 30-04-2020
Author: Alina Răfoi

Online communication tools are no longer optional, but a necessity. Effective communication is very important. Either we talk about daily meetings with team members, or we talk about business meetings. With everyone working from home, especially in times of crisis, the risk of poor collaboration is high.

 

Fortunately, there is Amazon Chime, which simplifies remote communication.

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Transform the way you relate to your customers

Date: 29-04-2020
Author: Alina Răfoi

Customer service and digital communication channels play a key role in this period of restrictions, in which the activity takes place largely remotely. Consumers may now be more careful about the products and services they purchase and will not hesitate to call Customer Service or Support to ask questions about the purchase process, availability of products and services, delivery details, or to request assistance.

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Amazon Connect - call center in the cloud for an authentic customer communication experience

Date: 22-04-2020

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies continue to provide customer service at a lower cost, even remotely.

 

The story began 10 years ago, when the Amazon retailer needed a contact center (call center) that wanted to offer its customers a personal and natural experience when talking to one of the representatives of the sales or customer support team, even if it is by phone or chat.

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Amazon Chime - omnichannel communications service

Date: 13-04-2020

Working remotely with virtual teams has become commonplace in today's business environment and this comes with some specific challenges for managers. The current context has put a lot of operational pressure on the business environment and many professionals need to quickly adapt their means of communication and coordination of remote teams.

 

The good news is that there are collaborative tools and a wide range of technologies that can help you communicate, which ultimately helps you develop smooth working relationships, without syncope, respect and mutual trust.

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BITSoftware and Sinoptix together to provide cloud business and communication software solutions

Date: 08-04-2020
Author: Alina Răfoi

With the slogan "Everything in Cloud", we announce the launch of the website www.sinoptix.com This happens in the context of the strategic move that BITSoftware made last year by integrating Sinoptix, a company with over 20 years of experience in delivering software solutions (CRM, contact center) and automation solutions for telecom and professional services.

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Why should you migrate your applications to the cloud?

Date: 07-04-2020
Author: Alina Răfoi

The cloud is flexible and so should the employees, but also the companies. The best example we can give is the current situation we are in, when employees are forced to work from home, and companies want and have to continue their activity and have employees as productive.

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How we work and communicate with the remote team

Date: 02-04-2020
Author: Alina Răfoi

The home office was until recently an option for companies that wanted to give their employees the freedom to choose where they want to operate. For several days, however, the home office has become a necessity. This way of working has both advantages and disadvantages, which is why we must all find our balance, create a routine and adapt the working methods and tools for ourselves and the teams we are part of, so that we are as productive as before and not losing the team spirit.

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