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Remote work, the new normal

Date: 07-08-2020
Author: Alina Răfoi

The remote work came overnight before we could really test how the work with the entire remote team would work. We had to find the necessary resources to face the new professional challenges and the new face of the professional environment, the new virtual and collective workspace.

 

The teams had to adapt to the new working conditions, and this also meant keeping and improving our distance communication and collaborative work skills, because at work everything became virtual - meetings with customers , daily or weekly meetings with the team, documents and even conversations with colleagues "in the hallway".

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Cloud-based email, saving time and money

Date: 17-05-2020
Author: Alina Răfoi

The experience of the last 2 months has shown us (if needed) that the present and the future are in the cloud. In order to be able to carry out our activity in the best conditions, without hassle, from wherever we are, whether we stay at home or return to the office, the applications that are in the cloud help us more. And the first thing we need every day when we start our work day is email.

 

Because we are organized people and we like lists, let's see the list of benefits that the cloud-based email brings.

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Amazon Chime for an efficient and productive communication

Date: 30-04-2020
Author: Alina Răfoi

Online communication tools are no longer optional, but a necessity. Effective communication is very important. Either we talk about daily meetings with team members, or we talk about business meetings. With everyone working from home, especially in times of crisis, the risk of poor collaboration is high.

 

Fortunately, there is Amazon Chime, which simplifies remote communication.

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Amazon Connect - call center in the cloud for an authentic customer communication experience

Date: 22-04-2020

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies continue to provide customer service at a lower cost, even remotely.

 

The story began 10 years ago, when the Amazon retailer needed a contact center (call center) that wanted to offer its customers a personal and natural experience when talking to one of the representatives of the sales or customer support team, even if it is by phone or chat.

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Amazon Chime - omnichannel communications service

Date: 13-04-2020

Working remotely with virtual teams has become commonplace in today's business environment and this comes with some specific challenges for managers. The current context has put a lot of operational pressure on the business environment and many professionals need to quickly adapt their means of communication and coordination of remote teams.

 

The good news is that there are collaborative tools and a wide range of technologies that can help you communicate, which ultimately helps you develop smooth working relationships, without syncope, respect and mutual trust.

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How we work and communicate with the remote team

Date: 02-04-2020
Author: Alina Răfoi

The home office was until recently an option for companies that wanted to give their employees the freedom to choose where they want to operate. For several days, however, the home office has become a necessity. This way of working has both advantages and disadvantages, which is why we must all find our balance, create a routine and adapt the working methods and tools for ourselves and the teams we are part of, so that we are as productive as before and not losing the team spirit.

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