Customer service and digital communication channels play a key role in this period of restrictions, in which the activity takes place largely remotely. Consumers may now be more careful about the products and services they purchase and will not hesitate to call Customer Service or Support to ask questions about the purchase process, availability of products and services, delivery details, or to request assistance.
As an APN Consulting Partner, Sinoptix, part of the BITSoftware Group, recommends Amazon Connect to improve efficiency of call center operators and reduces costs.
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