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The future, especially of the field activity, will be carried out and monitored mainly with the help of cloud technologies and products, as well as mobile applications.

BITSoftware products and services support the Professional Services area and help companies with modern technical solutions, developed in the cloud, which know the API technology for various integrations, depending on the needs of the business.

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies continue to provide customer service at a lower cost, even remotely.

The story began 10 years ago, when the Amazon retailer needed a contact center (call center) that wanted to offer its customers a personal and natural experience when talking to one of the representatives of the sales or customer support team, even if it is by phone or chat.

Working remotely with virtual teams has become commonplace in today's business environment and this comes with some specific challenges for managers. The current context has put a lot of operational pressure on the business environment and many professionals need to quickly adapt their means of communication and coordination of remote teams.

The good news is that there are collaborative tools and a wide range of technologies that can help you communicate, which ultimately helps you develop smooth working relationships, without syncope, respect and mutual trust.