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Service and maintenance work in the field often involves complex logistical activities: supplies sometimes made on the fly, sometimes made chaotically by the team of service representatives and difficult to manage, delivery of materials to work points, efficient management of team time of intervention operators. All these activities become easier to plan and control by using software solutions with dedicated functionalities.

Easily manage projects and increase the quality of services

BSH Home Appliances, the subsidiary of the concern BSH Hausgeräte GmbH, a company within the Bosch Group, present on the Romanian market since 1999, implemented SocrateCRM from BITSoftware for the optimization and automation of the activity.

Covid-19 has accelerated the transition to cloud and digitalization

If the last two years have taught us anything, it is that digitized businesses are much more agile and able to retreat quickly in the current context. Cloud technology connects us no matter where we are in the world, gives us access to critical applications and innovative services, creates partnerships inside and outside our organizations, and allows us to scale a fast and less expensive business.

Equipment and service maintenance companies need to follow the activity with maximum precision, because they face quite a lot of challenges, such as:

We all know that phones are becoming more and more efficient every day, but the applications are the ones that really turn them into indispensable tools for our lives, both professionally and personally. Try to imagine for a few seconds what it would mean to communicate with family or co-workers if you didn't have Whatsapp or Facebook or how difficult it would be to access different documents without Google Drive. That would be pretty weird, wouldn't it?

Because we understood in advance what the trend is and listened to the needs of our customers, we developed a set of mobile applications that greatly streamline the way in which certain aspects of the business can be managed and that simplify the work processes in the field.

We are going through a period that forces us to reinvent ourselves and to be able to continue our activity from wherever we are. Logistics operators are some of the most requested during this period, and the last few months have shown the importance of using cloud solutions for logistics, which will allow them not to block their activity and not to disappoint their customers.

Time is one of the important indicators in storage. You're probably wondering why I chose to talk about this. Because it is one of the elements that cause the most damage. I was recently reading a word that made me think about the topic for the blog. "Time, the biggest thieves of all."

Given the time we are going through, many companies have been looking for ways to support their business plans and adapt to new requirements. In particular, the retail, distribution and logistics services companies have adapted to the new requirements of the market, making the transition to omnichannel. And for this they needed quality software solutions, focused on the customer and the reaction speed.

Project managers in service companies have a clear goal: to deliver projects as profitable as possible. However, their completion on time, as well as the observance of the conditions established by the contract, are not exactly easy. Managers are often forced to rely on manual processes for project tracking, a task that can become overwhelming and time-consuming. If both project configuration, budgeting, resource allocation and project monitoring are done manually, delivering the project on time and within budget can be a difficult, if not impossible, task.

We have identified some common problems that make it difficult to achieve goals. Let's see together why sometimes the project exceeds the budget and misses the deadlines.

The activity of service companies is complex and each company can face certain unique challenges in its activity. Regardless of the area or type of service they provide, the objectives are usually focused on: