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The service sector is coming out of a period of massive disruptions, and companies need to adapt to new ways of working, changing customer requirements and constantly evolving business models. This is the context in which the digital transformation is no longer just an option, but is the essential condition for growth.

Service companies are a real engine of the Romanian economy, and customers and the current context force them to digitize, if they have not already done so.

In an ideal world, employees would be happy, proactive and productive. We all want maximized productivity in our business, but what is productivity really? How do we know if it's at the level we want and how to improve it

The importance of efficient digitization of service companies brings with it a number of needs that more and more organizations consider to be vital for the successful acquisition, implementation and adoption of software applications. SocrateERP is one of the software solutions dedicated to standardizing and streamlining the way companies work.

Proper project management, customer relationship management, financial-accounting activity, and project consumption monitoring are just some of the key aspects that a service company needs to consider for efficient management of all business processes.

We are always talking about automation and digitalization. No, they are not just fashionable terms or a trend, they are essential elements of the present times. When the internal work processes of a company do not have an automated flow, the information held is not centralized, or the number of errors increases, it is obvious that the option to implement a solution of resource planning and automation of daily activities must be considered.

Lately, we have focused our efforts on developing new key features for Service companies, especially interesting for Service Centers and all companies working on projects.

In this way, the automated processes and reports we provide help you save time, make the best use of your resources, and make better decisions.

Service and maintenance work in the field often involves complex logistical activities: supplies sometimes made on the fly, sometimes made chaotically by the team of service representatives and difficult to manage, delivery of materials to work points, efficient management of team time of intervention operators. All these activities become easier to plan and control by using software solutions with dedicated functionalities.

Easily manage projects and increase the quality of services

BSH Home Appliances, the subsidiary of the concern BSH Hausgeräte GmbH, a company within the Bosch Group, present on the Romanian market since 1999, implemented SocrateCRM from BITSoftware for the optimization and automation of the activity.

Equipment and service maintenance companies need to follow the activity with maximum precision, because they face quite a lot of challenges, such as: