Regardless of the industry, indicators are performance measurement tools and are the only means of knowing if a process's performance is improving or degrading and if an intervention is required.
Performance indicators (KPI) are of several types: strategic indicators (market share, profit, turnover, customer satisfaction), managerial indicators (availability of resources, costs, budget), operational indicators (individual performance, process performance, products, specifications, efficiency). If not measured and treated properly, performance indicators can negatively influence the results of companies operating in the field.
