Distribution companies play a critical role in the supply chain, and staying competitive in the modern business landscape requires the use of advanced technologies. One such game-changer approach is the use of a complete and integrated ERP, SFA, xVAN, WMS, BI and e-Commerce solution. In this blog post, we will explore the benefits of complete and integrated software solutions for distribution companies.
1. Seamless data flow and real-time visibility
An integrated system connects all facets of the business, ensuring a continuous flow of data between departments. This real-time visibility into operations enables faster decision-making, improved inventory management and greater agility to market changes.
"When a customer requests an order, a series of documents are automatically issued within the sales department. Thanks to the implementation of a complete and integrated software system, we were able to automate this flow, reduce the average number of registration errors and respond promptly to requests," said Stelian Burian, General Manager at Stera Group.
2. Improved customer relationship management
An integrated CRM/SFA system enables better understanding and management of customer interactions. Distributors can track customer preferences, purchase history and communication, enabling personalized service, targeted marketing and an improvement in customer retention.
3. Streamlining the management of mobile invoicing points
For distribution companies, the xVan solution integrates and manages all the traditional processes present in the mobile invoicing concept, both in terms of back-office organization and management, and in terms of mobility.
4. More time for analysis and control by eliminating time spent on gathering and consolidating data
BI tools integrated with the ERP system provide valuable insights through data analysis. Distribution companies can analyze trends, identify cost-saving opportunities and make data-driven decisions to stay ahead of the competition.
"Operators can build reports without the need for the intervention of a consultant or IT specialist. Thanks to the Business Intelligence module, they can immediately obtain the purchase time analysis or the KPI analysis by division", explained Stelian Burian, General Manager at Stera Group.
5. Cost reduction and resource optimization
An integrated solution eliminates the need for multiple stand-alone systems and manual data entry, reducing the chance of errors and saving time. This efficiency leads to reduced costs and better utilization of resources, contributing to overall profitability.
6. Efficient warehouse management
Through the WMS solution, distribution companies can optimize their warehouse operations. Automated processes such as order fulfillment, inventory tracking, and picking and packing improve accuracy and reduce manual errors. This efficiency leads to faster order processing and improved customer satisfaction.
"With the integrated ERP and WMS solution, everything is measurable, and this is a very important aspect for us. During the first 9 months of use, we shipped 252,000 items and had no errors. We have simply eliminated human error. If before we needed 3-4 months to learn a man in the warehouse, to integrate him into the work, now we are talking about 3-4 days. We have optimized the warehouse space by 30%. The delivery time has improved by 25% and with the same staff we manage to do 30% more", said Radu Buda, General Manager of Select Auto.
7. Adaptability and flexibility to industry changes
The business landscape is dynamic and distribution companies must be able to adapt quickly. An integrated solution provides the flexibility to incorporate new technologies, respond to market trends, and expand operations as the business grows.
"An IT solution is a necessity, I don't think you can develop efficiently and in the long term without such support. That's why we decided that we need to implement a flexible solution that can be customized according to our requirements", said Andra Dănăilă, Managing Director of Update Advertising.
8. Increase of direct sales
The e-Commerce platform integrated with ERP has a key role in the strategy of increasing direct sales to companies because it is an excellent foundation for company expansion and sales growth without necessarily hiring other people. The availability of products in stock is displayed in real time, there are credit limits for customers, they can see their order history, invoices, balances, list price vs contract price and so on.
A complete and integrated software solution is a transformative step for distribution companies. Seamless data flow, streamlined operations, improved customer relationships, and informed decision-making collectively contribute to improved efficiency, reduced costs, and a competitive edge in the marketplace.
