--- title: SocrateERP, full functionality for service companies description: How can you ensure the success of your services company? Simple. By implementing a software solution with extended functionality dedicated to the industry you belong to. SocrateERP for Services ensures business efficiency, integration of all processes, enabling companies to manage complex projects and differentiated services. image: https://info.bitsoftware.eu/hubfs/customer-1253483_1280.jpg --- [![ENTERSOFTONE](https://info.bitsoftware.eu/hs-fs/hubfs/ENTERSOFTONE.png?width=121&height=14&name=ENTERSOFTONE.png)](https://www.bitsoftware.eu/en/home-en/) [contact@bitsoftware.ro](mailto:contact@bitsoftware.ro)  +40-368-412120 - [SOLUTIONS](https://www.bitsoftware.eu/en/business-software-solutions/) - [ERP ➢](https://www.bitsoftware.eu/en/erp-software-solutions-2023/) - [CRM ➢](https://www.bitsoftware.eu/en/crm-software-solutions/) - [WMS➢](https://www.bitsoftware.eu/en/wms-software-solutions/) - [Entersoft Mobile® CRM/SFA](https://www.bitsoftware.eu/en/entersoft-mobile-sfa-e/) - [Resource Management](https://rm.socratecloud.com/en/home-en) - [FieldBook AgriApps](https://www.fieldbookapps.com/) - [Business Intelligence ➢](https://www.bitsoftware.eu/en/business-intelligence-software-solutions/) - 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[Technology Partners](https://www.bitsoftware.eu/en/bitsoftware-technology-partners/) - [ABOUT US](https://www.bitsoftware.eu/en/about-company/) - [Contact](https://www.bitsoftware.eu/en/contact-us/) - [Company](https://www.bitsoftware.eu/en/about-company/) - [Values / Roadmap](https://www.bitsoftware.eu/en/values-roadmap-bitsoftware-business-software-solutions-erp-crm-bi-wms/) - [Social responsability](https://www.bitsoftware.eu/en/social-responsability/) - [Careers](https://www.bitsoftware.eu/en/careers-bitsoftware-business-software-solutions-erp-crm-bi-wms/) - [BLOG](https://info.bitsoftware.eu/blog/bitsoftware) - [RO](https://info.bitsoftware.eu/blog/bitsoftware-ro) # SocrateERP, full functionality for service companies Author: [Alina Răfoi](https://info.bitsoftware.eu/blog/bitsoftware/author/alina-răfoi) ![customer-1253483_1280](https://info.bitsoftware.eu/hs-fs/hubfs/customer-1253483_1280.jpg?width=1280&name=customer-1253483_1280.jpg) ## Easily manage customer requirements and increase service quality   The companies that offer services vary greatly depending on the field in which they operate, the size and the services they offer to customers. Despite all these differences, they are similar in terms of business model, all their activity focusing on projects, resources and customers. Three very important aspects, but not at all easy to manage.   But how can you ensure your success? Simple. By implementing a software solution with extended functionality dedicated to the industry you belong to. [SocrateERP for Services ](https://www.bitsoftware.eu/en/software-erp-services/)ensures business efficiency, integration of all processes, enabling companies to manage complex projects and differentiated services.   Let's first take the benefits it brings to the project management area. Improving performance requires careful and efficient planning, in order to meet deadlines and quality standards of contracted projects. SocrateERP allows defining and tracking projects, phases, sub-phases, activities and milestones in the project (milestones), allocating resources and tracking costs (planned, budgeted and committed), the stage of projects to invoicing and financial-accounting management .   For companies that offer repair and maintenance services, this feature helps you keep track of the stages the product goes through to be repaired. Entry and exit processes, records and estimates can be easily tracked.   If we discuss the aspects related to the planning and use of resources, SocrateERP allows an allocation of resources with the introduction of hours worked on projects and management, this information being automatically transferred to the salary area.   We also reached the hottest area, namely customer relationship management. With SocrateERP you better manage your customers and respond quickly to any request. Through the Service Management functionality, you can ensure that any request from customers, regardless of the communication channel used, is taken centrally and allocated for analysis and resolution to the right person, depending on urgency and impact. The status of the request can be tracked, as well as its history, and the automatic e-mail notification system sends notifications to callers or callers during the processing of complaints.   With [SocrateERP for Services](https://www.bitsoftware.eu/en/software-erp-services/) you can track specific issues and indicators: number of incidents per customer, type of incident, response time and resolution time. The Service Management functionality helps to improve the quality of services and reduce the response and resolution time for requests, more efficient use of resources and increased staff productivity, in terms of support services, increased efficiency, accuracy, quick access to existing solutions, errors known, request / problem history and information management. Management has quick access to information for decision support and total quality of services. Automating service activities leads to better control of customer actions, thus gaining significant time to focus on the quality of services provided to them. What results from this? A more efficient support department and happier customers. When it comes to the success of the business you are part of, do not accept compromises. [Contact us now](https://www.bitsoftware.eu/en/request-a-presentation-erp-crm-wms-bi/) and together we will find the right solutions for your needs!   [![Do you need more information?
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[aprilie 2015 (1)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2015/04) - [noiembrie 2014 (2)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2014/11) - [octombrie 2014 (1)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2014/10) - [mai 2014 (2)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2014/05) - [aprilie 2014 (2)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2014/04) - [martie 2014 (4)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2014/03) - [februarie 2014 (1)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2014/02) - [martie 2013 (1)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2013/03) - [octombrie 2012 (3)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2012/10) - [septembrie 2012 (4)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2012/09) - [august 2012 (3)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2012/08) - [iulie 2012 (4)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2012/07) - [iunie 2012 (4)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2012/06) - [mai 2012 (4)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2012/05) - [aprilie 2012 (5)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2012/04) - [martie 2012 (3)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2012/03) - [februarie 2012 (4)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2012/02) - [ianuarie 2012 (4)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2012/01) - [decembrie 2011 (5)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/12) - [noiembrie 2011 (3)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/11) - [octombrie 2011 (5)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/10) - [septembrie 2011 (16)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/09) - [august 2011 (15)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/08) - [iulie 2011 (15)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/07) - [iunie 2011 (6)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/06) - [mai 2011 (9)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/05) - [aprilie 2011 (7)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/04) - [martie 2011 (8)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/03) - [februarie 2011 (3)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/02) - [ianuarie 2011 (4)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2011/01) - [decembrie 2010 (7)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2010/12) - [noiembrie 2010 (3)](https://info.bitsoftware.eu/blog/bitsoftware/archive/2010/11) [more... ](https://info.bitsoftware.eu/blog/bitsoftware/socrateerp-full-functionality-services-companies#) ---     **ENTERSOFTONE ** --- 5-7 Dimitrie Pompeiu Blvd., 4th Floor Bucharest, District 2, 020335, Romania Phone: +40-368-412120 Email: [contact@bitsoftware.ro](mailto:contact@bitsoftware.ro) **FOLLOW US** --- ###  [![Linkedin](https://info.bitsoftware.eu/hs-fs/hubfs/Social%20media%20NEW/linkedin-letters.png?width=16&name=linkedin-letters.png)](http://linkedin.com/company/es1-romania/)   [![Facebook - 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