Easily manage customer requirements and increase service quality
The companies that offer services vary greatly depending on the field in which they operate, the size and the services they offer to customers. Despite all these differences, they are similar in terms of business model, all their activity focusing on projects, resources and customers. Three very important aspects, but not at all easy to manage.
But how can you ensure your success? Simple. By implementing a software solution with extended functionality dedicated to the industry you belong to. SocrateERP for Services ensures business efficiency, integration of all processes, enabling companies to manage complex projects and differentiated services.
Let's first take the benefits it brings to the project management area. Improving performance requires careful and efficient planning, in order to meet deadlines and quality standards of contracted projects. SocrateERP allows defining and tracking projects, phases, sub-phases, activities and milestones in the project (milestones), allocating resources and tracking costs (planned, budgeted and committed), the stage of projects to invoicing and financial-accounting management .
For companies that offer repair and maintenance services, this feature helps you keep track of the stages the product goes through to be repaired. Entry and exit processes, records and estimates can be easily tracked.
If we discuss the aspects related to the planning and use of resources, SocrateERP allows an allocation of resources with the introduction of hours worked on projects and management, this information being automatically transferred to the salary area.
We also reached the hottest area, namely customer relationship management. With SocrateERP you better manage your customers and respond quickly to any request. Through the Service Management functionality, you can ensure that any request from customers, regardless of the communication channel used, is taken centrally and allocated for analysis and resolution to the right person, depending on urgency and impact. The status of the request can be tracked, as well as its history, and the automatic e-mail notification system sends notifications to callers or callers during the processing of complaints.
With SocrateERP for Services you can track specific issues and indicators: number of incidents per customer, type of incident, response time and resolution time. The Service Management functionality helps to improve the quality of services and reduce the response and resolution time for requests, more efficient use of resources and increased staff productivity, in terms of support services, increased efficiency, accuracy, quick access to existing solutions, errors known, request / problem history and information management. Management has quick access to information for decision support and total quality of services. Automating service activities leads to better control of customer actions, thus gaining significant time to focus on the quality of services provided to them. What results from this? A more efficient support department and happier customers.
When it comes to the success of the business you are part of, do not accept compromises. Contact us now and together we will find the right solutions for your needs!
