The greater the challenge, the greater the effort – but the greater the reward.
How can you ensure that business decisions are based on correct and up-to-date information, that the allocation of employees and resources to projects is carried out optimally, that client budgets and deadlines are met and, above all, that you have visibility and control over all processes in the company?
The main needs of companies in Services are:
- Collaborate and communicate effectively in real time
- Take control of your business - improve access, integrate activities and information at company or group level
- Make real-time decisions - obtain and analyze data to make business decisions
- Easily access information so all employees can work in an organized environment.
What are the challenges that service companies face in their daily work?
- Must respond constantly and under pressure to customer requirements, from invoicing to reporting.
- They use inflexible systems that add effort and cost to managing certain clients and their contracts.
- Project and resource management is inefficient - causing a major problem in meeting commitments to clients (postponement and lateness of client deadlines).
- Invoicing customers is a complicated process and constantly creates problems for companies in this industry - the system must be flexible to adapt to different business models and processes.
With extensive professional services experience, BITSoftware offers a suite of natively integrated business applications that help you maximize project efficiency and profitability and manage your entire business, whether you're working from home, online, or on-site. traveling or at the office. The suite of mobile applications and cloud management solutions provide you with the mobility you need and give you complete visibility into the processes in your organization to manage complex projects and deliver the best quality services.
The complete software solution for Services that we offer brings the following benefits:
- Improved visibility and control - real-time access to information related to resources, projects, contracts and activities
- Efficient sharing of resources between different activities, projects and clients
- Tracking of planned, budgeted costs and comparisons with actual costs per project
- Alignment of resources to the terms and coordinates of project/contract deliverables according to the planning and contractual framework
- Effective management of services, customer requirements, incidents
- Tracking of specific indicators: response times, resolution times, request history
- Automatic invoicing of the services provided to the client together with the bill of materials, if equipment maintenance is also carried out.
- Real-time reports and analysis (profitability on projects, activities, resources)
Manage services efficiently with business software solutions from BITSoftware. Prevent delays, keep costs down and ensure quality customer interactions!
- SocrateERP integrates and streamlines all processes in the company
- SocrateRM optimizes project management and resource allocation
- SocrateCRM helps you generate new business opportunities and retain existing customers
- SocrateService the mobile application that facilitates the management of field interventions
- SocrateExpense mobile app that automates statement generation
- SocrateBI helps you make fast and well-informed decisions
- Socrate Payroll offers increased flexibility and scalability in the management of salary entitlements
Choose the solution that suits you!
